Please check your spam or junk mail folder.

The confirmation email includes buttons to view and display your electronic access codes (folios).

If you still haven’t received it, you may have opted to receive your folios via WhatsApp during the registration or ticket purchase process.

Need to update your email or WhatsApp number? Please contact us using the information provided on the specific event page.

Personalized electronic folios are barcodes or QR codes that include the participant’s name.

These are issued for events that require each attendee’s name and additional participation details. At the event, participants typically receive a badge or wristband.

Please note that personalized folios are non-transferable.

Yes. Personalized folios are used for events that require individual participant identification. Non-personalized folios (tickets) are used for general admission events such as concerts, shows, large-scale gatherings, cocktail parties, dinners, and special events.

If you purchase tickets for multiple people, one folio will provide access for that number of attendees. Once the entry limit is reached, the folio can no longer be used.

For certain events, one registration may cover multiple participants (e.g., main attendee plus companions, or full teams for a golf tournament). In such cases, each participant receives their own personalized folio if applicable. If you are listed as the main contact, you will also receive your companions' folios in addition to your own.

Please remember that personalized folios are non-transferable.

Whether received via email or WhatsApp, folios are displayed in your device’s web browser through a link.

To share them, simply open the link and forward it from your browser. Alternatively, you may take a screenshot of each folio and send the corresponding image to each participant.

Each ticket (non-personalized folio) is generated for a specific event and allows access for the number of people indicated.

The number of attendees covered is clearly stated on the folio itself. Once that number of entries is reached, the folio becomes invalid for further use.

Yes. For proper scanning, your phone’s screen must be in bright mode with a white background.

If you anticipate your device will be in dark mode (e.g., due to time settings), we recommend taking a screenshot while in light mode and using it for entry.

If you provided billing information during registration or ticket purchase and the payment was processed by us, please email facturas@fussion.mx with your complete reference code.

In some cases, billing is handled directly by the event organizer. Refer to the FAQ section on the specific event’s webpage for invoicing contact details.

Yes. Refunds are subject to the specific event’s Cancellation and Refund Policy, which is accepted during ticket purchase.

If you’re eligible for a refund, please contact us using the details in your confirmation email.

If your question wasn’t addressed above, feel free to contact us:

Sales and Quotes: ventas@fussion.mx

Technical Support: soporte@fussion.mx

WhatsApp: +52 5576289119